Frequently Asked Questions
Everything you need to know about shopping with ALT ÜST.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please visit our Returns Portal to start a request.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I cancel or modify my order?
Once an order is placed, it is sent to our warehouse for immediate processing. Please contact our support team within 30 minutes of purchase to request any changes.
Are your materials sustainably sourced?
At ALT ÜST, we prioritize high-quality, durable fabrics and work with manufacturers who adhere to ethical labor standards and eco-friendly production methods.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.